Communication is key. Call us or email us. We can probably figure it out together.
Q. How long do I have to make a return?
If you are not completely satisfied, return the new/unused item in the original box pre-paid (customer is responsible for shipping cost) postmarked within 30 days of purchase, with a copy of the invoice, for a refund/exchange.
Q. My order arrived damaged. What do I do?
Please contact customer service at 330-520-6200 and we will be happy to assist you with the return and exchange.
Q. Will there be a restocking fee applied to my return?
A .99 processing fee will be assessed to every return. A 15% (.99 minimum) restocking fee will be deducted from any item returned 30 days after the ship date; No returns are accepted after 30 days. A 15% reboxing fee will be deducted for any item not returned in its original packaging.
Q. Where do I send my return?
Please completely fill out the Return & Exchange form located on the back of your invoice.
Send the package prepaid to: Rollers Auto Parts, 1856 Pearl Road Brunswick, Ohio 44212
No COD or freight-collect shipments will be accepted. Credit will be issued for merchandise only - no refunds on handling/shipping charges.
Q. What if I did not receive or have lost my original invoice?
Simply contact Customer Service at 330-520-6200 and we will be happy to email you a replacement.
Q. When can I expect my refund to be processed?
A credit will be processed within 2 business days to the original form of payment. If the original form of Payment is no longer valid a Rollers in store credit will be issued.